Answer customer questions automatically — directly on your website

Reduce phone calls and emails noticeably.
KrambergAI website assistants provide clear, reviewed answers — GDPR-compliant, hosted in the EU, and without an IT project.

The problem many SMBs face

• The same customer questions again and again
• Phone and email take time away from daily operations
• Business hours and staffing limit availability
• Traditional chatbots are unpredictable or legally risky

Result: unnecessary effort, inconsistent information, stressed workflows.

The solution: controlled website assistants

KrambergAI assistants answer questions directly on your website — based only on content you have approved.

• no open-ended AI responses
• no external sources
• no user accounts
• no ticketing or helpdesk systems

Just clear information. Calm. Traceable.

Three assistants — matched to your needs

FAQ Assistant

Answer the most common questions instantly

The FAQ Assistant answers recurring customer questions automatically.

Typical topics:

• opening hours
• services & pricing
• process & organization
• directions & policies

Benefits:

• significantly fewer phone calls and emails
• available 24/7 — without staff
• consistent, reviewed answers

The best entry point for most SMBs.

Support Assistant (Premium)

For more complex websites and detailed questions

The Support Assistant uses your approved website knowledge and answers more individual, detailed questions.

Additionally:

• identifies what customers truly care about
• continuously improves answers within your approved knowledge scope
• can also optimize the FAQ and Glossary Assistants

Ideal for:

• larger practices
• businesses with many services
• extensive websites

Glossary Assistant

Explain key terms clearly

The Glossary Assistant answers questions only about defined terms.

Ideal for:

• services that need explanation
• regulated or sensitive content
• a low-risk AI introduction

Benefits:

• fewer misunderstandings
• consistent term definitions
• extremely simple implementation

Why KrambergAI — not a classic chatbot?

KrambergAI prevents inquiries instead of managing them.

Who is it for?

Especially proven for:

• dental and therapy practices
• trades and local service businesses
• fitness studios and gyms
• hotels and tourism providers
• education and training providers
• and many more

Not designed for call centers or complex enterprise support structures.

Integration & operation

• integrated via a short code snippet
• no server required
• design adaptable to your website
• optional white-label
• operation, updates, and security included
• cancel anytime (monthly)

What the assistants deliberately do not do

• no appointment booking
• no quotes or price calculations
• no individual medical or legal advice
• no external sources
• no ticketing or CRM system

This ensures control, clarity, and legal safety.

Pricing

Get started — without risk

Use all assistants individually or combined — tailored to your website.

Frequently asked questions – FAQ

What is the difference between the Glossary, FAQ, and Support Assistant?

The three assistants from KrambergAI serve different purposes and build on each other logically:
• Glossary Assistant: Explains defined terms only (e.g., technical terms, services, abbreviations).
• FAQ Assistant: Answers frequently asked customer questions based on predefined questions and answers.
• Support Assistant: Uses approved website and company knowledge to answer more complex questions and identify common topics.
The Support Assistant is the overarching system; the FAQ and Glossary Assistants are specialized variants.

Can I switch between products or combine them?

Yes.
You can switch between products at any time or run multiple assistants in parallel and in combination, for example:
• FAQ and Glossary Assistant together
• Support Assistant as the central system with an additional FAQ
The combination is explicitly intended.

Can I use multiple assistants on my website?

Yes.
You can use the FAQ, Glossary, and Support Assistants in any combination on one website (domain).

How many times can I embed an assistant on my website?

The number of embeds is not limited.
You can place the purchased assistant in as many locations on your website as you like.
Important:
• Each assistant is licensed for one internet domain.
• To use it on multiple domains, the assistant must be purchased multiple times.

What are the technical options for embedding?

You receive a short code snippet that you can easily insert into your website.
No servers, plugins, or additional systems are required.

I don’t know how to embed the assistant — what then?

No problem.
You can have us handle setup and embedding for you.
This is available as a Full Setup package.

Can I adapt the design to match my company?

Yes.
The assistants can be visually customized, including:
• Colors
• Fonts
• Design aligned with your corporate identity

Do the assistants work on mobile devices?

Yes.
The assistants work on iOS and Android devices as well as desktop systems.
Optionally, they can be hidden on very small displays to improve readability.

Are the assistants secure?

Yes.
The assistants meet high security standards, including:
• encrypted transmission
• access restrictions
• multi-factor authentication
• hosting in the EU

Is the solution GDPR-compliant?

Yes. Data protection is a core principle, not an add-on.
• hosting exclusively in the EU
• no profiling
• no personal tracking data
• no third-party chat network
• no user accounts

Do you offer white-label versions?

Yes.
All assistants are available as a white-label version for an additional fee.
The KrambergAI reference is removed completely.

How can I remove KrambergAI branding?

By booking the respective white-label option.
It is available for all assistants.

How does billing work?

Billing is monthly via invoice, which is sent by email to your billing address.

How do you ensure the assistant provides the right answers?

The assistants work exclusively based on content you have approved, for example:
• FAQs
• glossary terms
• website pages
There is no internet research and no use of external sources.
This largely prevents incorrect or uncontrolled answers.

Can the AI hallucinate or respond freely?

No.
The assistants do not use publicly available AI systems and do not conduct online research.
• no external sources
• no free interpretations
• no uncontrolled AI answers
This is intentionally implemented, especially for regulated or liability-sensitive areas.

Can I change FAQ questions or glossary terms later?

Yes.
Content such as FAQs or glossary terms can be adjusted or expanded at any time.

Do I need to update my website when content changes?

No.
Content-only changes (e.g., new terms or FAQs) do not require changes to your website.
An update is only needed if you want to display the assistant in additional places.

Is there a trial or demo version?

Yes.
Demo versions for different business types are available.
In addition, customers receive trial access to review the assistants before final activation.

Are my customers’ questions stored?

The assistants work without user accounts and without personal profiles.
If analytics are used at all, they are aggregated only (e.g., frequent questions), with no way to identify individuals.

Which browsers are supported?

The assistants are tested and compatible with all common browsers:
• Google Chrome
• Microsoft Edge
• Mozilla Firefox
• Apple Safari

How long does provisioning take after ordering?

Typical provisioning time is:
• Glossary Assistant: 2–5 business days
• FAQ Assistant: 10–14 days
• Support Assistant: 14–20 business days
After provisioning, you receive the code snippet and can start immediately.

Is this solution a ticketing system?

No.
KrambergAI assistants are not a ticketing system and do not replace helpdesk software.
The goal is to prevent inquiries before they arise — not to manage them more effectively.

Can visitors open support tickets?

No.
The assistant does not create tickets.
Optionally, it can guide visitors in a structured way to an existing contact or request form if a question cannot be answered.
This does not create a new support system.

Do employees or visitors need a user account?

No.
• no logins
• no user profiles
• no roles or permissions
The assistant works entirely without user accounts.

Does the assistant learn freely from user questions?

No.
The assistant answers exclusively based on the company’s approved content.
• no external sources
• no free learning processes
• no uncontrolled answers

Are there integrations with CRM or support systems?

No — and that is intentional.
The assistants are designed as an upstream knowledge and relief layer, not as part of internal support processes.
For non-logged-in website visitors, integrations usually provide no real added value.

Is there live chat or a handoff to human agents?

No.
• no live chat
• no agents
• no queues
The assistant works independently without tying up staff.

Which companies is the solution especially suitable for?

Especially suitable for:
• dental and therapy practices
• trades and local service businesses
• fitness studios and gyms
• SMBs without their own IT or support department
Anywhere many recurring questions occur and relief is desired.

Which companies is it less suitable for?

Less suitable for:
• large support teams
• call center structures
• companies with complex SLAs
• omnichannel support (chat, social media, ticketing)

What is the most important difference compared to classic support platforms?

The approach:
• Classic platforms organize support work
• KrambergAI prevents support work
The focus is on clear answers at the right time — not on tickets.

Can I switch to a larger system later?

Yes.
The assistants do not interfere with existing processes and do not create vendor lock-in.
You can use other systems in parallel or later at any time.

Why is the pricing structure so simple and transparent?

Because complexity is intentionally avoided:
• no agent licenses
• no usage-based pricing
• no hidden add-on costs
Costs are clear, predictable, and cancel anytime monthly.